WELCOME TO FRIANKOR
Friankor Service & Support
More than a wall printer—your end-to-end partner from setup to ROI.
- 24/7 remote tech support
- 1-hour first response (business hours)
- 2-year warranty on core components (printheads excluded)
- 1:1 onboarding for new machines
🔍 Quick Guide to Friankor Service
What Services We Provide
A quick overview of Friankor’s service stack
Pre-sale Consultation
Tailored machine and printhead advice
Onboarding and Installation
Guided setup to “first image”
Training and Knowledge Base
Learn fast, print better
Preventive Maintenance
Fewer surprises, more uptime
Technical Support and SLA
Fast, multi-channel help
Warranty and Coverage
Clear, transparent protection
Consumables and Spare Parts
Keep printing without delays
On-site or Third-Party Service
When you need hands on-site
Marketing & Business Enablement
Client Starter Pack
Four Pillars to Help You Succeed
A complete support system: Technical Support, Proactive Care, Training, and Fast Lanes to start fast, print reliably, and minimize downtime.
Professional Technical Support
Proactive Care
Training & Knowledge Sharing
Extras & Fast Lanes
Warranty & Coverage
Transparent coverage: 2-year core parts, printhead first-print assurance, clear inclusions/exclusions.
2-Year Warranty on Core Components (Printheads Excluded)
Covered: All mechanical components of the entire machine (including, but not limited to, rails, motors, and structural parts), electronic components (mainboard, power supply, cabling), as well as the software and other components.
Material/workmanship defects repaired or replaced. Return shipping to Friankor is customer-paid; outbound replacement shipping covered by Friankor.
From installation until your first successful image, non-human-error defects are covered. Misuse, non-approved ink, improper cleaning voids coverage.
Other human-caused damage
- Unauthorized disassembly or modification of the machine structure or parts.
- Operation in violation of the user manual (e.g., incorrect power connection; servicing circuits or boards without powering off; tampering with other components).
- Damage caused by improper handling during the buyer’s transportation or moving (drops, impacts, etc.).
- Improper storage (e.g., extreme environments, liquid spills, heavy objects crushing the unit).
- Damage resulting from external power issues without proper protection.
- Before signing, inspect the packaging. If you find damage, deformation, or moisture, contact customer service immediately and record a video.
- Report any transit damage within 24 hours after receipt and provide evidence: photos of the damaged packaging, photos of the machine damage, and the waybill/shipping label.
- If you fail to report in time or cannot provide valid evidence, the issue cannot be recognized as transit damage, and repair costs will be borne by the user.
- We recommend arranging online video assistance with a technician for assembly.
- Damage caused by self-assembly (e.g., frame deformation, motor jamming, electrical/circuit damage) is not covered by the warranty.
After-Sales Service Process
Remote diagnosis → safe shipping → component repair. Fast turnaround, minimal downtime.
FAQ
Remote diagnosis → safe shipping → component repair. Fast turnaround, minimal downtime.
Printheads are consumables affected by ink choice and maintenance. We provide first-print assurance for non-human-error defects from installation to your first successful image.
In-warranty covers material/workmanship defects in core components; out-of-warranty includes wear, misuse and external damage. Customer pays return shipping.
WhatsApp, Zoom and secure remote desktop. We target a 1-hour first response during business hours, with 24/7 emergency coverage.
Yes. Optional and quoted per trip, labor and materials.
We recommend light checks weekly and a deeper review quarterly
Contact Us
Contact us for support
After-Sales Email
info@friankor.com
Technical Support (WhatsApp):
+8619816524449
Service Hours
Mon–Fri 09:00–18:00 (Beijing);
24/7 emergency support