Frequently Asked Questions
Find answers about our wall printers, accessories, shipping, business support, and more.
🧩 General Questions
A wall printer is a vertical inkjet machine that can print high-resolution images directly onto walls and other vertical surfaces. such as walls, glass, wood, or metal
👉 Learn more in our guide: What Is a Wall Printer?
Friankor wall printers are engineered to print directly on a wide range of vertical and flat surfaces. Compatible materials include:
ceramic, wood, stone, metal, fabric, brick walls, glass, gypsum board, concrete, plastic, wallpaper, canvas, tile, plaster, leather products, and more.
As long as the surface has sufficient adhesion, the UV ink will bond and cure properly. For smooth or non-porous surfaces with low adhesion (such as certain plastics or coated materials), a surface treatment or primer spray can be applied before printing to enhance ink adhesion and ensure long-lasting results.
Friankor wall printers are designed with beginners in mind. The MK01 wall printer features a modular design for easy installation and includes an innovative belt storage mechanism. This allows users to adjust the printing height effortlessly without the need to manually replace belts, making it ideal for first-time operators.
The upgraded MK02 wall and floor printer takes convenience a step further. With just a single button, you can switch between wall and floor printing in only 60 seconds, ensuring a fast and effortless transition.
These features significantly reduce the learning curve for new users, helping them get started quickly and with confidence.
The Friankor wall printer offers a printing speed of approximately 2 to 6 m² per hour, depending on the selected image quality and resolution settings.
In practice, a speed of around 2 to 3 m² per hour provides the best balance between efficiency and high-quality output.
Printed images are highly durable. Friankor wall printers use UV-curable ink, which is waterproof, fade-resistant, and long-lasting. On indoor surfaces, prints can last for 10-15 years or more without fading or peeling. On outdoor walls, lifespan depends on environmental conditions, but additional coating can be applied for protection.
Yes. Our UV ink is non-toxic, low-odour, and environmentally friendly. It cures instantly under UV light, making it safe for use in homes, offices, schools, hospitals, and children's rooms. No harmful fumes or long drying times are involved.
âś… To support safety compliance, we provide certification documents verifying that our ink is harmless to health and meets international environmental standards. Feel free to request the certificate during your purchase or consultation.
Friankor wall printer printhead is equipped with two ultrasonic distance sensors that continuously detect the distance between the printhead and the wall as the machine moves.
These sensors automatically adjust the print height in real time to adapt to uneven wall surfaces. The system can handle sudden surface bumps over 1 cm or gradual inclines of 3–4 cm, and responds within 2 cm before contact to ensure precise and distortion-free image output.
Yes, wall prints can be removed depending on the type of surface.
On glass, the print can be easily scraped off using a ceramic cooktop scraper or a razor blade.
On painted walls, you can simply paint over the print with two or three coats of regular wall paint.
On wood, removal usually requires light sanding.
For tougher surfaces like metal, brick, or concrete, methods such as sandblasting, cork blasting, dry ice blasting, or glass bead blasting are typically used.
🛠️ Product & Technical Details
This is usually the first question we receive. In short, the Friankor MK01 wall printer costs between $8,000 and $12,000, depending on configuration.
However, entrepreneurs often ask: "How much does a wall printer cost?"
👉 Discover How Much Does a Wall Printer Cost?
Each standard wall printer package includes:
- Complete machine
- 6 meters of ground rail
- One full set of UV ink
- One bottle of cleaning solution
- Two ink-absorbing pads
- One toolkit
- Various small accessories and fasteners
It depends on your needs:
- For cost-efficiency: choose DX7
- For higher image quality: choose I1600, I3200, or Ricoh G6
Friankor supports full customization of printheads to match different budget and performance needs.
👉 Learn more: All You Need to Know About Wall Printer Head
- Maximum printing height: 3m with standard rails; up to 4m with extended rails
- Printing width: Unlimited (extends horizontally on tracks)
Due to inkjet limitations, small blank margins are left near the top, bottom, and side edges.
For the MK01 model:
- Top margin: ~35 cm
- Bottom: ~40 cm
- Left: ~10 cm
- Right: ~48 cm
Friankor is currently developing the MK03 model, which supports zero-border printing. Stay tuned!
Supported file formats include: PSD, CDR, JPG, JPEG, PNG, BMP, TIFF, EPS, AI, and PDF.
Friankor wall printers can produce high-quality prints at up to 2880 DPI, delivering photo-level clarity and vivid color.
Our printers use Epson UV ink, a specially formulated compound that cures under ultraviolet light instead of air oxidation.
This fast-drying ink produces sharper, more vibrant images compared to traditional inks.
Yes. Friankor wall printers use a CMYKW 5-color system: cyan, magenta, yellow, black, and white. White ink is essential for printing on dark or transparent surfaces.
Our software currently supports: German, Russian, French, Latin, Vietnamese, Portuguese, and English
We use professional RIP software: Ultraprint and BetterPrinter, which allow you to manage image scaling, color control, and ink usage with precision.
Yes. If you're using a laptop, the print job will be recorded.
As long as the computer remains on, the printer can resume printing once power is restored. Ink refilling is manual.
Clients can also use their computers — we’ll provide the control board and software package.
Yes, our wireless models support Wi-Fi connectivity for convenient file transfer and remote control. Contact us to learn more about wireless options.
The main consumable is UV ink, which averages 6–10 ml per square meter. The ink cost is approximately $0.50 per m².
If you apply primer or topcoat (recommended for some surfaces), the added material cost is $1–$3 per m², depending on the paint type.
Labor and maintenance costs not included.
One full set of UV ink can print approximately 100 m² before refilling.
Our software displays real-time ink usage and includes a low-ink warning system to prevent interruptions.
đźšš Shipping, Installation & Support
For standard models, production is completed within 5 working days.
For custom configurations, lead time may be longer depending on your requirements. Contact us to confirm your exact delivery schedule.
We offer professional global shipping. For delivery to most European countries, including import duties and door-to-door service, the estimated cost is between $600 and $1,000. Shipping costs vary by destination and machine model.
The upgraded Friankor MK01 features a modular design that allows for quick setup. It takes only 20 minutes to complete the on-site installation.
Yes, we offer comprehensive training and support for first-time users:
We will send you installation manuals and step-by-step tutorial videos. If you have questions during setup or operation, our online support team is available to guide you.
If the machine encounters any issues during use, our engineers can assist via WhatsApp support groups, where they provide troubleshooting and live guidance.
We also include video tutorials on maintenance to help you keep the machine in good condition during frequent or long-term intermittent use.
For in-depth training, you are welcome to visit our factory for hands-on training sessions.
After delivery, you will be added to a dedicated after-sales WhatsApp group where you can ask our engineers questions anytime. We also provide video calls and remote desktop access to help diagnose and configure the machine as needed.
You can purchase Epson-compatible UV ink locally, but it is crucial to ensure that the ink matches your specific printhead model. Different ink manufacturers use varying formulas, which can cause color shifts or head clogging. To ensure optimal printing results and protect your printhead, we strongly recommend purchasing matched UV ink directly from us.
Every Friankor wall and floor printer includes free lifetime technical support. Our expert support team is available 7 days a week to help you troubleshoot and resolve any issues — at no extra cost. We are here to ensure your printing business runs smoothly and confidently.
đź’Ľ Business & Investment
Yes, wall printing can be a highly profitable business, especially with the growing demand for personalized interior design, branding, and commercial murals. With low operational costs and high pricing flexibility, many Friankor clients have recovered their investment within months.
👉 Learn more: Is Wall Printing a Good Business?
The return on investment (ROI) depends on how actively you market your services. On average, our clients charge $30–$100 per square meter, and many reach break-even in 3 to 6 months. With minimal staff required, margins remain high.
👉 Estimate your profit: Wall Printer ROI
Use social media (Instagram, Facebook, TikTok) to showcase your printed projects. You can also attend local interior design expos, offer demo prints, or partner with home improvement companies. Friankor provides marketing materials and startup guides to help you get started.
See Blog: How to start wall printing business
Not yet. Wall printing is still a new and emerging niche in many regions. In most areas, there are few or no direct competitors, making it a perfect time to enter the market early and establish your brand.
Yes! We welcome regional partners and distributors. Friankor offers competitive pricing, exclusive territory protection, and ongoing support to help our partners succeed.
👉 Contact us to discuss dealership opportunities.
Popular client types include:
- Interior designers & architects
- Restaurants, cafés & hotels
- Schools & daycare centers
- Retail stores & shopping malls
- Event companies & branding agencies
👉 See industry applications: Wall Printing Applications
🧾 Payment & Warranty
We accept multiple secure payment methods, including:
- T/T (bank transfer)
- PayPal
- Alibaba Trade Assurance
- Alipay
- Wire transfer
Choose the option that suits your needs, and we’ll provide all the necessary payment instructions.
Yes, we offer lifetime after-sales support and a one-year warranty. If any non-consumable part is damaged (not due to misuse), a photo is sufficient — there’s no need to return the part. We will send you a replacement part for free.
Note: UV ink and printheads are consumables and not covered under warranty. For faster diagnosis, please provide clear descriptions, photos, or videos of the issue.
Due to the custom-built nature of our machines, returns and refunds are not accepted once production begins.
However, we ensure full support, including warranty and lifetime technical service, to give you complete peace of mind.
đź“ž Contact & Custom Requests
Placing an order is simple! Just use our contact form, send us an email at sales@friankor.com, or call us directly at +86 19816524449.Â
We typically respond within 12 hours — and we’re happy to assist with product questions, shipping info, or business inquiries.
Yes, we offer extensive customization options to meet your specific needs. You can customize:
- 🖨️ Printhead models (e.g., Epson I3200, Ricoh G6)
- 🎨 Machine color & branding (add your logo)
- đź“Ź Vertical pole height
- đź’Ľ Portable case packaging
- 🌍 Language for interface & software
- ⚙️ Optional functions (e.g., white ink heating, automatic ink pumping)
Absolutely. We welcome clients to visit our factory in China for in-person training, product demonstrations, and a full look at our production process.
Please contact us to schedule your visit — we’ll assist with directions, accommodation tips, and translation if needed.
Still Have Questions?
Our team is here to help you with technical details, custom orders, or business inquiries.